Jericho Twitter policy
Content
The Jericho Twitter account is managed by the Jericho Helpdesk team, on behalf of colleagues across the Department. If you follow us, you can expect between 2-10 tweets a day covering some or all of the following:
• SmartMail Pro Updates
• Alerts about new content on our other digital channels
• Invitations to provide feedback on specific issues
• Current Helpdesk issues and themes
• Occasional live coverage of events
Following
If you follow @jerichocrew we will not automatically follow you back. This is to avoid spam handling and so that you can easily identify other key Twitter users that we think are relevant to our industry. However, being followed by Jericho does not imply endorsement of any kind.
Availability
We will update and monitor our Twitter account during office hours, Monday to Friday. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.
@Replies and Direct Messages
We welcome feedback and ideas from all our followers, and endeavor to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter. The Helpdesk team read all @replies and Direct Messages and ensure that any emerging themes or helpful suggestions are passed to the relevant people.
Official Correspondence
The usual ways of contacting us for official correspondence are detailed in the contact us section of our website