Support Services


Campaign Management Services

SmartMail PRO offers a full service option which lets you and your team get on with your job, and hand over the production and deployment of the email to our Campaign experts.  

Our campaign services team couldn’t make life easier. Simply submit your brief in the ‘My SmartMail PRO’ area of this website and we’ll take it from there.  We’ll contact you to check the finer details and APD's talented designers and professional production team will do the hard work. You can check everything along the way and we’ll test your campaign thoroughly before it goes out. Our work doesn’t end when your campaign has been delivered. We compile full and thorough campaign reports so you can see what worked and what didn’t for each campaign.

Support

We’re not just providing you with one of the simplest and most effective email marketing tools with the SmartMail PRO programme we’re also giving you access to a team of experts at Jericho ready to help whenever you need it.


Help@SmartMail Pro

Our Auckland based helpdesk is open from 8.00 – 18.00 from Monday to Friday and you can contact us by phone 0800 MAIL4U (from overseas phone +64 9 360 6463 ) or email us.

Training

Before you begin using SmartMail Pro you can take part in our ‘Introduction to SmartMail Pro’ training either online or face-to-face. Once you know the basics you can take part in our intensive training on a variety of topics.

Book training now by phone 0800 MAIL4U, email us or use our contact form.

My SmartMail PRO

In this client only area you can access your account information, read the Email Marketing Q&As and learn more about SmartMail PRO with our FAQs.

Brief in your requirements for Design and Campaigns in the online Briefing Centre.

Full campaign support

Whatever your needs, we're happy to help. With all other additional SmartMail PRO services such as strategy, creative direction, advisory services, campaign build and management, design services, advanced technical support, HTML and other programming, customised integration, etc, we will always offer an estimate for the service.   


Read more about how our team can give advice on email campaign strategy, deliverability audits and much more.



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